Refund Policy
We understand that sometimes things don’t go as planned, and we want to make your experience with us as smooth as possible. Here’s everything you need to know about our refund policy:
Standard Refund Window
If you’re not completely satisfied with your purchase, you can request a refund within 7 days of receiving your items. Just let us know, and we’re here to help!
Accepted Payment Methods
We accept payments made via Credit Card. Your refund will be processed back to the original payment method you used at checkout.
Refund Processing Time
Once we’ve approved your refund, it typically takes 5-10 business days for the amount to reflect back in your account. We appreciate your patience during this time!
Non-Refundable Items
Please be aware that some items are non-refundable. This includes customized parts or items that have been opened and used. If you’re unsure about an item, feel free to reach out before you make your purchase!
Required Documentation
To initiate a refund, please provide your Order Confirmation Number. This helps us quickly locate your order and process your request.
Special Conditions
Certain items may have special provisions. For example, if you received a part that doesn’t fit, please let us know. We might be able to exchange it or offer a store credit.
Restocking Fee
A 10% restocking fee will apply to returned items. This helps us cover the costs of inspecting and restocking the parts for future customers.
Damage Policy
If your item arrives damaged, please let us know right away! We’ll work with you to resolve the issue, whether that’s sending a replacement or processing a refund.
Gift Returns Policy
If you received a gift and need to return it, we’re happy to help! Just have the original Order Confirmation Number handy, and we’ll assist you in processing a return or exchange.
Seasonal Items Policy
Seasonal items may have specific return guidelines, so please check the product description or reach out to our support team for any clarifications.
Shipping Cost Refund Policy
Unfortunately, shipping costs are non-refundable unless the return is due to our error (like sending the wrong item). We’ll cover the shipping costs in those cases, of course!
Digital Products Policy
At this time, all digital products are non-refundable. We encourage you to reach out if you have questions before purchasing!
We’re here to help you through every step of your purchase. If you have any questions or need assistance with a return, please don’t hesitate to reach out. Your satisfaction is our priority! Thank you for choosing us for your window replacement parts needs!